Terms of Service

These Terms of Service apply to grambergmedia.com and all services provided by Gramberg Media. By using the site or working with Gramberg Media, you agree to these terms.

1. Services

Gramberg Media is a full-service digital marketing agency offering the following services:

• Custom website design and development
• Search engine optimization (SEO)
• Google Ads and paid advertising management
• Social media marketing and management
• CRM setup and marketing automation
• Website hosting and maintenance
• Ongoing monthly marketing packages

The specific scope, deliverables, timelines, and pricing for each engagement will be outlined in a separate proposal, contract, or service agreement between Gramberg Media and the client.

2. Client Responsibilities

By engaging our services, you agree to:

• Provide accurate and complete information necessary for the delivery of services
• Respond to requests for feedback, approvals, and content in a timely manner
• Provide access to accounts, platforms, and credentials required for the agreed-upon work
• Ensure that any content, images, or materials you provide do not infringe on third-party rights
• Make payments according to the agreed-upon schedule

Delays caused by failure to meet these responsibilities may result in adjusted timelines and are not the responsibility of Gramberg Media.

3. Payment Terms

Project Work

For one-time projects, payment terms will be specified in the project proposal or contract. Unless otherwise agreed, a non-refundable deposit of 50% is required before work begins, with the remaining balance due upon project completion or at agreed-upon milestones.

Monthly Packages (Subscription Services)

Monthly service packages are billed on a recurring monthly basis. Payment is due at the beginning of each billing cycle. You may cancel your subscription with 30 days' written notice. See our Refund Policy for additional details.

Late Payments

Invoices not paid within 15 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance. We reserve the right to pause or suspend services for accounts with overdue payments.

4. Intellectual Property

Client Ownership

Clients own their domain name(s), original brand assets they provide (logos, copy, photos), and any original content created specifically for their project. For custom application development, full ownership of the application code transfers to the client upon final payment, as outlined in the project agreement.

Gramberg Media Rights

Gramberg Media retains ownership of all website code, design files, templates, frameworks, internal tools, and hosting infrastructure used to build and maintain client websites. Websites built under monthly hosting and maintenance plans are hosted on Gramberg Media infrastructure — the website remains active as long as the client maintains an active subscription. If the subscription is cancelled, the website will be taken offline after the end of the current billing period.

Portfolio Rights

Unless otherwise agreed in writing, Gramberg Media reserves the right to display completed work in our portfolio, case studies, and marketing materials.

5. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This includes, but is not limited to, business strategies, login credentials, financial information, and customer data. Confidentiality obligations survive the termination of the engagement.

6. Limitation of Liability

Gramberg Media is not liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, revenue, data, or business opportunities — arising from the use of our site or services.

Total liability for any claim related to Gramberg Media services is capped at the amount the client paid in the six months before the claim.

We do not guarantee specific results from marketing campaigns, including but not limited to traffic increases, lead generation, conversion rates, or search engine rankings. Results depend on many factors beyond our control.

7. Warranties and Disclaimers

The Site and our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make reasonable efforts to ensure the accuracy and reliability of our work, but we do not warrant that our services will be uninterrupted, error-free, or that results will meet specific expectations.

8. Termination

Either party may terminate a service engagement with 30 days' written notice. Upon termination:

• The client is responsible for payment for all work completed up to the date of termination
• Any deposits or prepayments for work not yet performed may be subject to our Refund Policy
• Gramberg Media will provide reasonable assistance in transitioning services and delivering completed work
• Access to platforms managed by Gramberg Media (e.g., hosting, CRM) will be transferred or discontinued as agreed upon

We reserve the right to terminate services immediately if the client engages in abusive behavior, fails to make payment after reasonable notice, or requests work that is illegal or unethical.

9. Indemnification

You agree to indemnify and hold harmless Gramberg Media, its owners, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorney's fees) arising from your use of our services, your breach of these Terms, or your violation of any third-party rights.

10. Governing Law

These Terms are governed by the laws of the State of Minnesota. Any disputes will be resolved in the state or federal courts in Dakota County, Minnesota.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, email us at contact@grambergmedia.com.